Support

Common Fixes:

Memory Cards:

Memory cards are on of the most common causes of problems related to Dash Cams, They can cause lots of funny glitches and issues when they are acting up also. Ideally you should Format the memory card in your camera on a monthly basis to keep it in best working order, Formatting the card will often solve smaller issues within a camera and is the best place to start. It is worth mentioning that Memory cards are a disposable item, they can only be recorded to so many times before they will eventually start having problems. Always use a high quality card with a class 10 rating where possible.

How to use the USB OTG Card reader included with some of our products: Click Here

Firmware Updates:

Like any software updates are often released to improve reliability and fix bugs, Ensuring your camera is running the latest firmware is important, You can find links to each manufacturers firmware updates below.

 

Garmin:

Garmin Australia Support / Warranty

 

Cycliq:

Cycliq Memory Card Information

Cycliq Support

 

Guardtrak:

Guardtrak Support / Warranty

 

Street Guardian:

Street Guardian User Manuals

Street Guardian Firmware Updates

Street Guardian Warranty / Helpdesk

 

VicoVation:

VicoVation user manuals and Firmware Updates

 

DOD:

DOD Manuals and Firmware

DOD Warranty / Returns Procedure

Formatting a 64GB memory card for DOD

 

Still having issues?

If you are still having issues after trying the above please contact sales@dashcamownersaus.com.au with your order number, and a description of the fault and we will work with you on resolving it as quickly as possible.